Please present a valid ID that matches the name on the ticket upon check-in. Passengers are required to check in at least 30 minutes before the scheduled departure time.

OceanJet tickets are non-transferable. The name on the ticket must match the name on the valid ID presented during check-in.

If the ticket has not yet been checked in, it can still be refunded (if refundable), but subject to a 40% surcharge. To process a refund, both the ticket and a valid ID are required.

OceanJet reserves the right to transport passengers to the port of destination stated on the ticket by any reasonable means necessary. In the event that transportation cannot be arranged, a full refund will be issued.

If the voyage is cancelled by OceanJet, a full refund of the ticket value will be given. However, for tickets purchased for normal voyages that are voluntarily cancelled by the passenger, a full refund will not be given, and OceanJet will impose surcharges on the returned tickets.

Yes, a refund is possible. However, full refund is not available. If the ticket has not been checked in, an 80% refund of the ticket value can be obtained if the vessel does not depart. If the vessel departs and the ticket has not been checked in, a 60% refund of the ticket value can be obtained upon demand. For checked-in tickets, a 50% refund of the ticket value will be provided if the vessel has not departed..

a. If the ticket is lost. b. If the ticket was purchased during a promotion or at a discounted price. c. If a passenger has checked-in but fails to board the vessel.

Each passenger is allowed only one (1) piece of hand-carried baggage. For Tourist Class, hand-carried baggage must not exceed ten (10) kilograms in weight and must have maximum dimensions of 25 cm x 35 cm x 40 cm. Valuables should be placed in the hand-carried baggage. For Business Class, passengers are allowed to hand-carry one (1) trolley bag or one (1) backpack, provided it does not exceed a total dimension of 130 cm (L + H + W).

Unclaimed baggage will remain in Oceanjet’s custody for thirty (30) days. After that period, any unclaimed baggage will be disposed of.

If a passenger is found to have a contagious disease, they will not be allowed to board the vessel. Passengers with minor ailments must present a medical clearance issued by a physician or competent medical practitioner. Before traveling, passengers should consider the well-being of other passengers on board the vessel.

Pregnant women who are less than or equal to 24 weeks (6 months) into their pregnancy are required to sign a Waiver of Liability in favor of the carrier. Pregnant women who are beyond 6 months of pregnancy must present a medical certificate attesting to their fitness to undertake sea travel. Otherwise, the carrier reserves the right to deny them boarding. Passengers who have exceeded the allowable pregnancy period may also be denied boarding by the carrier.

Plants, vegetables, fish and other similar items should be properly packed and sealed for them to be allowed on board the vessel. A Quarantine Permit must be secured and presented for the plants, fish and vegetables and other similar items to be brought on board.

Passengers who are carrying a firearm must turn it over to the Vessel Captain and head security before boarding. The firearm can only be claimed upon arrival of the vessel at the port of destination.

No live animals are allowed inside the passenger accommodation areas for the safety and consideration of other passengers. Pets allowed on board must be placed in the designated open-air stowage area. Requirements for boarding with pets: 1. The pet must be properly secured in a travel crate. 2. A Quarantine Permit issued by the Bureau of Animal Industry (BAI) must be presented.