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Refund & Rebooking

Step 1
Step 1

Select a request

Step 2
Step 2

Fill out the form

Step 3
Step 3

Submit the form

Step 4
Step 4

Received confirmation email.

I would like to..
Request a refund
Rebook my trip

Refund Rate


Check-in Status
Departure
Refund
Checked-In
Before Departure
50%

After Departure
Not valid
Not checked-in
Before Departure
80%

After Departure
60%
Online refund requests within 24hrs of departure date will be considered departed.
Once online refund requests are submitted the ticket/s will immediately be voided.
Refunds will be processed within 20-30 business days. (Only applies for ticket purchase via Oceanjet Website)
For tickets purchased directly from the ticketing office or other platforms, processing will take 30-45 business days or longer due to a special verification process.

Rebooking Rate


Check-in
Departure
Charge
Checked-in
Before Departure
40%

After Departure
Not valid
Not checked-in
Before Departure
₱50

After Departure
₱100
Online rebooking requests within 24hrs of departure date will be considered departed
Note
Refund and Rebooking fees are subject to change without prior notice.
Notice