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Refund & Rebooking
Step 1
Select a request
Step 2
Fill out the form
Step 3
Submit the form
Step 4
Received confirmation email.
Refund Rate
Check-in Status
Departure
Refund
Checked-In
Before Departure
50%
After Departure
Not valid
Not checked-in
Before Departure
80%
After Departure
60%
Online refund requests within 24hrs of departure date will be considered departed.
Once online refund requests are submitted the ticket/s will immediately be voided.
Refunds will be processed within 20-30 business days. (Only applies for ticket purchase via Oceanjet Website)
For tickets purchased directly from the ticketing office or other platforms, processing will take 30-45 business days or longer due to a special verification process.
Rebooking Rate
Check-in
Departure
Charge
Checked-in
Before Departure
40%
After Departure
Not valid
Not checked-in
Before Departure
₱50
After Departure
₱100
Online rebooking requests within 24hrs of departure date will be considered departed
Note
Refund and Rebooking fees are subject to change without prior notice.