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Refund & Rebooking
Step 1
Select a request
Step 2
Fill out the form
Step 3
Submit the form
Step 4
Received confirmation email.
Refund Rate
Check-in Status
Departure
Refund
Checked-In
Before Departure
50%
After Departure
Not valid
Not checked-in
Before Departure
80%
After Departure
60%
Online refund requests within 24hrs of departure date will be considered departed.
Ticket(s) will be voided once the refund request has been verified and approved for processing.
Refunds will be processed within 20-30 business days. (Only applies for ticket purchase via Oceanjet Website)
For tickets purchased directly from the ticketing office or other platforms, processing will take 30-45 business days or longer due to a special verification process.
Rebooking Rate
Check-in
Departure
Charge
Checked-in
Before Departure
40%
After Departure
Not valid
Not checked-in
Before Departure
₱50
After Departure
₱100
Online rebooking requests within 24hrs of departure date will be considered departed
Note
Refund and Rebooking fees are subject to change without prior notice.